PRIVACY POLICY

 

About Eylia and this Privacy Policy

Eylia is headquartered Madrid - SPAIN.

 

In this Privacy Policy, we use the term EYLIA (as well as "we", "our" and "our" to refer to the registered office of EYLIA at the address indicated above.

Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information you provide to us on our websites, mobile applications and other digital platforms (together the "Platforms ”), When you visit www.eylia-vintage.com, when you contact EYLIA support by phone, or when you interact with us on social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

When we offer our products for sale online or by telephone through EYLIA Customer Service, you should be aware of the applicable Terms of Sale, which will govern the terms and conditions of any purchase made in this way.

Updates to this Privacy Policy
We may update this Privacy Policy at any time. In the event of an update, we will post the changes on this Platform.

what information you provide to us and how we use it
We collect information about you in the following ways:

1. To access certain categories of our Platform, you will need to register. During the registration process, you will be asked to provide personal information about yourself (which includes your name, address, date of birth, email and phone number). By entering your details in the required fields, you allow EYLIA to provide you with the services you select;

2. When you purchase products online or over the phone, we collect information such as your purchase details and related billing information. In addition, we will also collect personal information about you when you communicate with us (for example, if you contact us with a question about one of our products or services), when you provide your contact details at the time of visiting the on the website www.eylia-vintage.com or when contacting EYLIA support by phone. Please note that calls will occasionally be recorded for security, training and improvement purposes;

3. If you choose to interact with EYLIA through a social media platform or other third party service, we will collect the information you provide to us through that platform;

4. We also automatically collect certain information about visitors to our Platform, detailed in the section entitled “Cookies and other information we collect automatically”, below; and

5. We will collect information relating to your location, as we provide any location services, as described in the “Location Services” section below.

We will use the information we collect from you to:

1. Manage and respond to repair requests, as well as to provide after-sales services;

2. Manage accounts and records;

3. Deal with your questions and requests;

4. Send service related communications, including announcements and administrative messages such as order confirmation;

5. Identify products and services that we think may be of interest to you, based on your information such as your purchase history and your previous interactions with us;

6. Sending you marketing communications (including emails and social media audience correspondence) relating to us and other third party partners which we believe may be of interest to you, where we have a legitimate basis for doing so (please see the “Your Choices” section below for more information on how you can control these communications);

7. Conduct market research as part of the constant improvement of the services we provide to our clients;

8. Perform credit checks, prevent fraud and other prohibited or illegal activities, as well as as part of our efforts to maintain the security of our Platform; and

9. Understand the use of our Platform so that we can constantly improve our Platform services and other offerings.

Where you have consented to a particular use of your information, we process it on the basis of your consent. You can withdraw this consent at any time (for example, in connection with sending marketing communications) by contacting us (see the "Contacting Us" section below). We also process your information when it is necessary for the performance of a contract with you or when it is necessary for our legitimate interests of operating, protecting and improving our business.

Cookies and other information we collect automatically
This website uses cookies in accordance with its Cookie Policy, accessible by users from each page of the website that points to this Privacy Policy and each cookie information banner.

IP addresses
We will collect information about your computer or mobile device, including, when available, your IP address, operating system, connection times and browser type. We use this information to better understand how visitors use our Platform, as well as for internal reporting purposes. We will anonymize this information and then share it with advertisers, promoters or other companies.

About advertising
The Platforms use third parties, such as network advertisers and ad exchanges to deliver advertisements to you on third party platforms after you have left our Platforms; we use third-party providers of analytical or other services to evaluate and provide us, or to other third parties, information relating to the use of the Platforms, as well as to the viewing of advertisements and our content . Network advertisers are third parties who display advertisements based on your visits to the Platforms, as well as other applications and sites you have visited. Third-party ad serveers allow us to target advertisements and products and services for you that may be of interest to you.
We do not control third party tracking technologies, even if they are associated with our Platforms or our advertisements. Statements relating to our practices do not apply to the methods of collecting information used by such third parties and other entities regarding the use of information that such third parties or other entities collect. The terms of use, privacy policy, permissions, notices and relevant choices of third parties should be consulted with respect to their collection, storage and sharing practices. We make no representations about the policies or practices of any third party advertisers, networks or ad exchanges, or with respect to any associated third parties.
You have the flexibility to choose in the delivery of advertisements. You may choose not to receive certain types of behavioral advertising by visiting third party websites and described in the section above titled “How to Control or Delete Cookies”. We are not responsible for the effectiveness or compliance of any third party opt-out options.

Location services 
Some of the services we provide are able to use information about your location. For these services, which are generally available on terminals or mobile applications, you have the option of giving your consent to the use of location services which, for example, process information from GPS, sensors, beacons or Wi-Fi access points to allow you to benefit from a more personalized service. Your device has settings that allow you to turn off these services if you no longer want to use them.

Sharing your information
We do not rent, sell, or share your personal information with other unaffiliated people or businesses except in the following circumstances:

1. we will disclose your personal information to third party providers for the purposes of providing online and other payment, credit checking and fraud prevention services, and any other services required to enable us to use your information for purposes specified in the section entitled “Information you provide to us and how we use it”;

2. we will disclose your personal information to any law enforcement agency, court, regulatory authority, government authority or other third party when we believe it is necessary to comply with a legal or regulatory obligation, or to protect our rights or rights of a third party; and

3. we will disclose your personal information to any third party who acquires or to whom we transfer all or substantially all of our assets and business. If such a sale or transfer should take place, we will use reasonable efforts to ensure that the entity to which we transfer your personal information uses it in a manner consistent with this Privacy Policy.

International transfers
We have put in place standard contractual clauses to ensure that adequate safeguards are in place to protect your information when it is transferred to our affiliates and stores in territories outside the European Economic Area and from Switzerland. When we share your information with a third party service provider outside of the European Economic Area and Switzerland (as detailed in the section called "Sharing your information"), we contractually oblige the third party service provider to put in place adequate security measures to protect your information.

Protecting Your Information
We want you to use our Platform with confidence and we are committed to protecting the personal information we collect. We limit access to your personal information to those employees who reasonably need to have access to it, in order for them to provide products or services to you or to perform their professional duties. We have the appropriate physical, electronic and procedural, technical and organizational safeguards in place to protect the personal information you provide to us against unauthorized or unlawful processing, as well as against accidental loss, destruction, damage or destruction. However, when we ask you to choose a password in order to access certain parts of our Platform, it is your responsibility to choose a secure password and to keep this password confidential. You must not choose a password that you have already chosen for another site, and you must not share it with anyone.

Retention of your information
We only keep your information as long as necessary in view of our purposes, and in particular to protect ourselves in the event of a dispute (for example, information relating to a contract with you will be kept for the duration of the contract and for up to ten years. after its end). After this period, they will be deleted or, in some cases, made anonymous. Where we have requested your consent to process your personal information and we have no other legal basis for further processing, we will delete your personal information if you subsequently withdraw your consent.
If you request that we no longer send you direct marketing communications, we will keep a record of your request and your contact details to ensure that your request is honored.

Your choices
You have the right to request access to the personal information we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In certain circumstances, you have the right to request the erasure of your personal information or a restriction of its use.
You have the right to object to our processing your personal information in certain cases. In particular, you can ask us to stop sending you direct marketing communications at any time (please note, however, that we may continue to send you service related (i.e. non-commercial) communications, such as email updates on the status of your order). If you wish to exercise any of these rights, please write to us at the address given below.
You can unsubscribe from email marketing communications at any time by sending an email to the address below in the "Contact" section.
If you have any doubts about how we use your information, please do not hesitate to contact us using the contact details below and we will do our best to resolve your issue. After investigating your complaint, we will respond to you in writing within a reasonable time, outlining the corrective measures we are proposing. If you believe that we have processed your personal information in a manner that is unlawful or contrary to your rights, you also have the right to lodge a complaint with a European Data Protection Authority in your place of residence or work, or in the jurisdiction in which the processing took place.

Contact us
If you have any questions or comments regarding this Privacy Policy, or questions related to privacy in general, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you, or to unsubscribe from any marketing communications email.
If you have any questions about this Privacy Policy or the way your information may be handled, please contact:  contact@eylia-vintage.com